eCommerce Project Implementation Manager

  • Job Reference: 213737
  • Date Posted: 1 May 2024
  • Recruiter: hireful
  • Location: Bradford
  • Salary: On Application
  • Sector: Retail & Consumer Products
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Location: BD4 6HN
Division: Commercial
Contract Type: Permanent - Salaried

We're looking for a new eCommerce Project and Implementation Manager to join our growing eComm team. A hands on role, with the perfect blend of implementation and project management, you will deliver projects and workstreams that drives real change for both the consumer and Hallmark operations. Projects will be both eCommerce front-end specific and cross-functional (Warehouse, Product, IT etc.) blending project management acumen with the technical know-how, to directly implement initiatives, improve operational performance and consumer experience. From project inception to completion and beyond, you’ll have an active role across all aspects of project management and implementation.

Your main responsibilities will include:
  • Define and deliver eCommerce-specific and cross-functional projects, as agreed with the Head of eCommerce, ensuring they align with our strategic objectives and operational requirements, from inception to full integration
  • Own the eCommerce technical development roadmap, driving key initiatives, technological enhancements, and system integrations, as agreed with the Head of eCommerce, to drive our eCommerce platform forward.
  • Manage, prioritize and drive the eCommerce project backlog and technical development roadmap
  • Develop and maintain an operational understanding of core BAU systems (OMS, WMS, CMS etc.) to ensure projects and BAU activities are aligned and integrated effectively.
  • Facilitate cross-departmental collaboration gaining buy in at all levels to ensure projects are effectively supported across relevant internal teams.
  • Analyze project outcomes and operational processes to identify areas for improvement, leveraging data to drive decision-making and continuous improvement initiatives.
  • Act as the primary liaison, collaborating effectively with key stakeholders connected to your projects including executive management, Merchandising, Marketing, Development and IT, including all reporting requirements
  • Be our technical expert investing in your ongoing awareness and understanding of key technological advancements in the market and what eCommerce best practice looks like
  • Utilize eCommerce analytics tools to track and report on key performance metrics, identifying opportunities for growth and improvement

As new member of our team, we're looking for a confident technical expert, who's equally talented in implementation and technically sound. We're open to your project management education and keen to support your development to maximise your impact on a high profile business unit at Hallmark. To be successful you will need:

  • Solid knowledge and technical understanding of core BAU systems, technologies
  • A working knowledge of operational influences for delivering and supporting a growing ecommerce business
  • Previous experience of delivering technological change, ideally for an ecommerce platform
  • Previous experience of managing projects and working cross functionally to deliver change and improvements, ideally for an ecommerce business.
  • Evidence your commitment to acting with pace and tenacity in overcoming challenges and adjusting plans to keep projects on track to deliver strategically aligned project and operational change
  • To be need to be an efficient operator, with a positive, can-do attitude
  • Have previous experience managing projects from inception to completion, and taking an active role in the hands-on aspects of implementation.
  • Adaptability and flexibility, with the capacity to handle multiple projects simultaneously and adjust to changing priorities
  • Exceptional communication skills and the ability to engage and influence decision-makers, fostering strong stakeholder relationships and ensuring executive buy-in and support for project priorities and achievements
  • Excellent problem-solving abilities, with a keen eye for detail and a commitment to quality
  • To be abreast of eCommerce trends and technologies, with a drive to apply this knowledge to improve our platform and processes
  • Project management qualifications, would be a significant advantage
  • Previous experience of working with Shopify, would be a significant advantage

Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:

  • Competitive salary
  • 26 days holiday plus bank holidays, volunteer days and an annual Care Day
  • Annual bonus scheme
  • Health cashback scheme
  • Pension benefit
  • Flexible working opportunities including working from home opportunities
  • Typically you'll be in the office a minimum of 2 days per week
  • Free onsite parking for when you are in the office
  • A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance

Posting Date: 26 Apr 2024

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