Education Liaison Officer

Job Description

The newly established dBs Institute – Manchester Centre at New Century has an exciting opportunity for an Education Liaison Officer to join a fresh and dynamic marketing, engagement and student support team.

Primarily focusing on schools/colleges student recruitment within the Manchester City and the Greater Manchester Area (UK only), you will be responsible for the centre’s local recruitment and liaison activities, independently planning, forming connections and delivering student recruitment and liaison activities with a view to attract and encourage student applications to dBs Institute and it’s Manchester Centre at New Century.

This is a fantastic opportunity for the right candidate to develop their professional career in a small, friendly, diverse and fast paced working team environment, whilst utilising strong communication and engagement skills to drive a key area of growth for the centre.

About You

This role plays an important part in developing, coordinating and delivering a more student focused, open recruitment and liaison activity that has customer-service driven ethos.

As a result, previous experience of working in an advisory, customer service, marketing/ sales environment or UK education sector ideally developing, fostering and supporting relationships is essential.

With a ‘pro-active’, ‘positive’ and ‘self-motivating’ attitude that aims to go ‘above and beyond’ to deliver an exceptional service, you will also have experience of project and/or activity delivery, planning, executing, reporting and monitoring activities and events.

Qualifications (essential):

Good honours degree in relevant subject area (ie. at 2.1 or First level)

Or

Vocational qualifications (NVQ 2-3, City & Guild) or equivalent, plus some experience in a relevant role.

Or

Considerable experience in a customer-facing capacity (e.g. customer services, sales, marketing and engagement)
GCSE English at Grade C/4 or above (or an equivalent standard)

Qualifications (desirable):

IAG qualification

Or

Existing experience in FE or HE Institution in particular admissions and marketing, sales and/or recruitment

Or

Relevant knowledge of the secondary school and/or sixth form sector

Or

Experience of developing promotional educational resources for potential students, staff, parents and advisors in schools and colleges

You must have excellent communication and presentation skills with an ability to establish quick and effective relationships with individuals/ stakeholders from a wide range of ages, cultures and backgrounds.

You will also need to have strong organisational and administrative skills, feel confident and comfortable with travelling to-and-from events/ activities and revel in remote working.

Other Duties include:

Being able to relate to and communicate with Sixth Form students in schools/colleges, parents, teachers and careers advisors.
Being responsible for data gathering, analysis and reporting on activities and competitor research with a view to improving and maintaining the dBs Institute’s position.
Undertaking general clerical support, administrative activities, supporting student-focused marketing and engagement activities and producing other supporting material.

We are looking to hear from candidates who have the following skills/experience:

Evidence of the ability to engage with a diverse range of people and sectors in order to ensure a high level of customer service.
Excellent administrative and organisational skills, with mature, self-confidence, pro-active nature and can use initiative
Excellent written and verbal communication and interpersonal skills, and the ability to prioritise and organise a varied workload.
A positive and adaptable approach with eagerness to learn and work collaboratively and effectively as part of a team.

*Having prior educational advisory/student recruitment experience would be advantageous

For further details on the skills/experience required for this role, please see the full job description and person specification.

Why work for us

dBs is part of the Access Creative College wider group having been acquired by ACC in 2021.

dBs was established in 1998 and pride themselves on having built a dedicated community of students, alumni and staff upon their beliefs.

At dBs we believe sound is powerful, people tend to think of sound as intangible. There one moment, gone the next, sound leaves no traces, and so its influence is often underestimated. At dBs, we see things differently. We’ve witnessed the power of sound to transform lives and unite communities. To move people, both physically and emotionally, and bring out the potential in the most unlikely of students. The way we believe sound is a powerful force, and one that should be leveraged for good. We’ve built a dedicated community of students, alumni and staff upon this belief. Spread across our centres in Bristol and Plymouth, we are diverse in nature but all connected by one thing. We are driven by sound.

Working for dBs means working with colleagues who are talented, hard-working, dedicated and fun people so that we can give our students the best experience possible.

Salary: £24,000 - £26,000 per annum
Hours: 37.5 hours per week
Benefits: Access Creative College / dBs also offers competitive remuneration and other job benefits dependent on role such as: Enhanced holiday / annual leave Enhanced maternity / paternity / adoption pay Sabbatical leave Employee Assistance Programme Employee Recognition Awards Teacher training which is transferable throughout the FE Sector

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