IT Project Engineer

  • Job Reference: 104605
  • Date Posted: 22 November 2021
  • Recruiter: Easyweb
  • Location: Milton Keynes
  • Salary: £30,000 to £35,000
  • Sector: I.T. & Communications
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

We are looking for an experienced Project Solutions Engineer to join our Mirus Team in Milton Keynes and provide support to one of our many clients.

You will plan and implement all project activities throughout the project lifecycle, ensuring project objectives are met and smooth transition to the service desk.

IT Project Engineer Responsibilities:
  • Create workplan based presales BoM and work with the project manager to create project plan
  • Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines.
  • Track and update project activities and deliverables using appropriate tools.
  • Constantly monitor and report on progress of the project to all stakeholders.
  • Escalate when the project is at risk of not delivering to the agreed requirements or timescales.
  • Escalate when scope creep occurs to ensure change request process is followed
  • Managing client expectations through clear communications.
  • Create and maintain customer specific infrastructure documentation.
  • Support colleague development to enable them to resolve issues confidently and effectively.
  • Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
  • Undertake all other reasonable requests.
  • Manage and work to internal and customer SLA’s, escalating any concerns.
  • End to end ownership of problem resolution.
  • Managing client expectations through clear communications.
Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected:
  • Manage and work to internal and customer SLA’s, escalating any concerns.
  • End to end ownership of problem resolution.
  • Managing client expectations through clear communications.
IT Project Engineer Requirements:
  • Experience of managing or supporting projects.
  • Experience of working in a customer facing role
  • Familiar with working to SLA’s to meet both customer and contract requirements
  • Working as part of a wider service delivery function.
  • Supporting multi-site clients.
  • A good level of knowledge and application in:
  • MS Windows Server Technologies
  • Exchange Technologies
  • Active Directory
  • Firewalls, Router & VPN Technologies
  • Experience of managing or supporting large scale projects.
  • Office 365
  • VMWare
  • Azure
  • 2+ years’ experience as a Field based engineer supporting SME’s.
  • Able to communicate verbally and in writing to both technical and non-technical audiences.
  • Creative, analytical problem solver with the ability to apply original and innovative thinking.
  • Methodical approach suitable to resolution of client requirements.
  • Able to manage changing workload and priorities.
  • Able to work both within a team and using own initiative.
  • Install, configure, troubleshoot issues, decommission & make recommendations for upgrade using:
  • All MS Windows Server Platforms
  • All SBS Platforms
  • All MS Exchange Technologies
  • MS365, O365, Sharepoint, Teams
  • Azure configuration and migrations
  • Apple Technologies
  • Android & Windows Mobile Technologies
  • PC/Server Hardware - upgrade, both hardware and firmware. Raid configurations, iLO.
  • Comms Cabinet Patching
  • AD – configure sites and services, resolve issues.
  • DNS - running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes.
  • VMWare / SAN - determine system state.
  • Group Policies - create, breakdown, troubleshoot issues.
  • Firewalls, Routers & VPN’s - install, configure & troubleshoot.
  • NAS & SAN Technologies
  • Project Management; PRINCE2 or equivalent
About Us:

Content + Cloud is a leading technology and managed services provider, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, cyber, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.

Content + Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependent on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

Location: Wymbush - Milton Keynes (flexibility to work remotely up to 3 days per week)
Contract Type: Permanent
Hours: Full Time, 37.5 hours per week (Monday - Friday)
Salary: £30,000 - £35,000 per annum
Benefits: Pension. Health Support. Free financial wellbeing services, Training, Gym benefits and more. 20 days holiday (raising by 1/2 day every 6 months of continuous service up to 25 days, excluding bank holidays). Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities). Continual development plans.

You may have experience of the following: IT Project Engineer, IT Infrastructure Engineer, IT Infrastructure Project Engineer, IT Network Engineer, Network Project Engineer, IT Project Manager, IT Project Management, etc.

Ref: 104 605