Knowledge Management Analyst

  • Job Reference: 739825001
  • Date Posted: 15 November 2021
  • Recruiter: Royal London
  • Location: Nether Alderley
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Bonus/Benefits: Happy to talk flexible working!
  • Sector: Accounting, Banking & Financial Services, Data and Analytics
  • Job Type: Full Time Flex, Part Time Flex, Remote, Super Flex
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Royal London is the largest mutual life insurance, pensions and investment company in the UK.  Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.


Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors.


To support this we are always open to discussing flexible working arrangements and as we transition to hybrid working we will discuss working patterns or locations that ensure you have the freedom to be your best. It’s what makes Royal London a great place to work.


We believe that being together some of the time will help our colleagues to feel truly connected to our Spirit of Royal London culture. Many of us value the passing conversations, social interactions and building relationships that comes from being together in the office.


Role purpose

We are currently looking to recruit a Knowledge Management Analyst to join our team on a permanent basis in Nether Alderley. The main purpose of the role is to be responsible for the development and content oversight of Tier 0 knowledge base on behalf of the People Function including MyHR (People intranet portal), Knowledge Management, Case Management and Office 365 collaboration tools.


Key responsibilities

  • Owns the design and construction of My HR knowledge management portal 
  • Works with content owners from across the People function to write, edit, publish and advise on the most appropriate channel to provide People information, processes and guidance for RLG colleagues 
  • Ensures knowledge and information is consistent across all channels accessible to people leaders, colleagues, and the People Team 
  • Monitors and reviews analytical trends of all content continuously seeking to improve effectiveness of Tier 0 channels including quality of information, ease of access, usage, and feedback 
  • Ensures change control processes are in place and documented for audit purposes 


Essential Criteria

  • Strong background within Content / Knowledge Management, preferably in a HR environment 
  • Excellent writing and editing skills that reflect the ability to clarify and simplify complicated information and messages 
  • Excellent analytical skills but with the ability to look at the bigger picture 
  • Experience of working with Tier 0 technology such as SuccessFactors Service Centre, Case Management tools, Knowledge Management systems 



  • Strong experience of Office 365 – Teams, Yammer, Planner, Forms 
  • Strong customer service orientation 
  • Good communication skills with the confidence to communicate effectively. 


What we offer

  • We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
  • Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
  • Glassdoor have again ranked as among the best places to work in the UK 


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.