Mortgage Assistant

  • Job Reference: 102649
  • Date Posted: 8 September 2021
  • Recruiter: Easyweb
  • Location: Darlington
  • Salary: £21,120
  • Sector: Banking & Financial Services
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community. We are pleased to announce that an individual can be part of this journey, as we launch the application process for the exciting role to join the Direct Sales team as a Mortgage Assistant.

As an employee as Darlington Building Society, you are fundamental to our success, and we provide you with great rewards.

Mortgage Assistant Responsibilities:

If you are successful in joining our team, your first 6months will focus on getting to know our customers and delivering a great customer experience. Understanding our organisation and our purpose as a Building Society is key and this, alongside gaining an in-depth knowledge of our products and services, will be the starting point for your career with us. From there, you’ll enhance your knowledge, skills and understanding in areas such as our customer journey, insights, and service delivery.

You’ll be supported every step of the way by your line manager, your colleagues, and others from within the Society and you’ll benefit from the support of a training provider who knows and understands Darlington Building Society, our expectations, and our values.

We believe that how we do things is as important as what we do and throughout your career with us you will make a difference to our customers and your colleagues by being:

• Approachable
• Genuine
• Helpful
• Inspiring
• Knowledgeable
• Passionate

Living and breathing these behaviours, you will;

• Become part of our Direct Sales team, offering support to customers on mortgage queries, received via a variety of channels including telephone, post, email and secure message for new or existing mortgages from application to completion.
• Play an active part in the community and support your colleagues in building effective relationships with the local 5 initiatives.
• You will deliver high standard quality in the administrative tasks as required within the role and be a passionate individual to provide excellent service for all stakeholders within the mortgage journey.

If this opportunity is exciting because you’re looking to start your career or its one that you feel would further your current career, please apply by submitting a CV and a covering letter – use your covering letter to tell us your strengths (think about how we do things and our behaviours listed above!). Skills such as communication and attention to detail are really important too because of the service we provide.

About us:

At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.

We offer a range of savings accounts and mortgages designed to help members save for the future and realise the dream of owning their own home today.

Location: Head Office - Darlington
Salary: £21,120 per annum
Contract Type: Permanent
Hours: Full Time, 35 hrs. Monday to Friday 9am – 6pm & Saturday 9am – 2pm (Working pattern to be confirmed at interview)

Interview dates: Thursday 16th and Friday 17th September.

You may have experience of the following: Mortgage Advisor, Financial Services, Mortgage Administrator, Sales, CeMAP, CeRER, Mortgage Specialist, Mortgage Consultant, New Business, Customer Service Advisor, Financial Advisor, etc.

Ref: 102 649