ONLINE SPECIALIST - INSIGHT

  • Job Reference: 65013
  • Date Posted: 22 November 2021
  • Recruiter: Morrisons plc
  • Location: Bradford, Yorkshire
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Customer Service, Data and Analytics
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

About The Role

We are currently recruiting for an Online Specialist - Insight to join our online team based out of Hilmore House in Bradford, on a full-time permanent basis.


You’ll work closely with all Morrisons.com teams, the role with play an integral part in providing data and insight to all aspects of Morrisons.com, from Supply Chain and Operations, to the Trading and Webshop teams. This will require not only reacting to analysis requests, but exposing any currently underutilised data to the relevant teams, leading to great efficiency and ultimately a better customer experience.


What will I do?

  • Listen and respond to customers through applying research, customer listening and digital analytics
  • Identify opportunities to deliver data in a more efficient and effective manner, focusing on actionable recommendations that have the customers at the forefront of decision making 
  • Ensure data/insight requirements from the business are aligned and contributing to online and wider business priorities and strategy
  • Work collaboratively with the wider online team, to unlock data that will lead to increased commercial and operational efficiency
  • Respond to business briefs, challenge assumptions in order to establish a clear requirement for the internal team
  • Maintain current suite of reports that service the online team, ensuring that all are updated in a timely manner ensuring that all data is accurate
About You

What skills and qualifications do I need?

  • A good understanding of the UK grocery market – ie Morrisons and our competitors
  • Understanding of E-commerce
  • A good understanding of grocery shoppers, needs & behaviours
  • Good analytics experience, preferably in a retail environment
  • Experience in SQL coding
  • Advanced Excel / Report building via Google Data Studio (desired)
  • Desirable: Tableau, Statistical modelling
  • Ability to synthesise findings in a clear and concise way
  • Passionate about customers
  • The ability to manage and influence stakeholders at all levels of the business
  • Confident in speaking with customer and colleagues at all levels
  • An engaging & clear communicator
  • A problem solving approach and able to challenge existing process
  • Simplifying technical solutions into customer and business outcomes and vice versa
  • Effectively manage and prioritise own workload
About The Company
Morrisons.com has experienced amazing growth. We’ve exceeded market share targets. We’re respected in our industry for our service and value. We’ve won a place in our customers’ hearts as a place they trust to buy their online groceries
Delivering online solutions that give our trademark warm welcome, provide the best user journeys and empower our customers to shop the way they want – that’s our rallying cry. We achieve this by blending our retail know-how with in-house skills that include service delivery, data capture, trading, platform optimisation, web design and digital communication.
100% focused on meeting the needs of our customers, we’re making Morrisons a genuine leader in online shopping. We’re growing our online business and building world-class e-commerce capabilities that will help to shape our future. If you can deliver an advantage at the heart of a dynamic team, we can offer you a variety of career routes.
Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you 15% and two for friends or family members giving them 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.
We are an equal opportunities employer and welcome applications from all sections of the community.
New Ways of Working
The wellbeing of our colleagues is really important to us and we want everyone to have a great home and work life balance. Because of this we've introduced a four day working week for all full time colleagues based at Hilmore House in Bradford.
You’ll be able to flex your working hours around the core hours of 10am-4pm, and can choose to do different hours each day as long as you’re covering these core hours. Each four day week will contain four average nine hour days.
We've also recognised the benefits of working across six days including Saturdays. To be more competitive and support our stores and sites more effectively, we now work over a six day operation, Monday to Saturday inclusive, and everyone in Hilmore House now works one Saturday in every four (or 13 a year), albeit Saturday will be a shorter working day of 6 hours.
Your non-working day will need to fit in with the business needs so more information about this and which day you'd take off will be discussed at your interview.