Project Support Officer

  • Job Reference: 5442
  • Date Posted: 8 July 2024
  • Recruiter: National Highways
  • Website:
  • Location: Bedford, Bedfordshire
  • Salary: £28,190 to £29,890
  • Sector: Engineering
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Your new role 

Are you a fantastic communicator with the ability to continuously deliver high standards against deadlines? Do you have great ICT and people skills?  

National Highways are currently seeking a Project Support Officer to join our correspondence team within our Complex Infrastructure Programme in Bedford with a hybrid mix of home and office working’ with 40% of your week in the office.  

We are looking for an adaptable, proactive and driven individual to provide flexible and varied administrative support. We receive large volumes of correspondence, which peak and vary at different stages of the project. All these need responses which are timely, accurate, well written and in line with our agreed messages and processes. You will be working closely with the communications and project teams to provide consistent, high quality written responses.  

You will be helping to identify emerging themes in correspondence to improve the information publicised by the project. You will be required to go that extra mile and take pride in what you do to deliver accurate and efficient outcomes. 

What you’ll be leading on 

  • Responding to correspondence from internal and external customers with a professional manner in alignment with National Highways’ defined processes, deadlines and standards.
  • Operate many administrative processes, ensuring that these are delivered accurately, on time and in line with defined procedures and standards.Act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary.
  • Developing quality responses to Freedom of Information requests, public and ministerial correspondence working with the relevant technical team or National Highways team
  • Working collaboratively with other Correspondence Officers in order to improve correspondence quality, team performance and share lessons learned
  • Tracking, monitoring, evaluating and reporting on correspondence and emerging themes in the scheme 

To be successful you’ll need  

  • Excellent communication skills, verbal and written - Experience of producing high quality, written communication to members of the public and other stakeholders.
  • Previous administration experience including, responding to correspondence summarising information and drafting communications on complex issues using plain English.
  • To show experience of working at pace, where organisational skills and attention to detail are not compromised. Good knowledge of Microsoft Office, including Excel, Word and Powerpoint
  • The ability to work independently and prioritise workload while maintaining attention to detail
  • Demonstrate experience working with internal and external stakeholders  

A bit about us 

The Complex Infrastructure Programme (CIP) is responsible for some of the largest and complex ‘Tier 1’ projects of national significance. Our projects are in the Government Major Projects Portfolio due to their level of investment, complexity of stakeholder and political landscape and importance as elements of national infrastructure that will lead to economic growth. 

Want to know more? 

To request a copy of the role profile, please contact quoting reference number #5442  

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.