Project Support Officer

  • Job Reference: 207381
  • Date Posted: 13 May 2022
  • Recruiter: HM Revenue and Customs
  • Location: Edinburgh
  • Salary: £40,000 to £44,000
  • Sector: Government, Data and Analytics, Project Management
  • Job Type: Full Time Flex, Part Time Flex, Super Flex
  • Duration: Happy to talk flexible working
  • Work Hours: Full Time

Job Description

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is transforming the way it does business with its customers, and CDIO Strategy, Design, Architecture and Innovation is at the forefront of much of this change. Around us the technical landscape is rapidly changing, with new innovative emerging technologies offering significant improvements to the way that HMRC works. These new technologies are changing the way customers engage with services and have moved customer expectation in terms of how they want to engage with HMRC services.

This Project Support Officer role sits within Chief Technology and Design Team. The Team that the role sits within is responsible for:

. Ensuring the HMRC IT Strategy is managed – kept relevant, up to date

. Owning the overall IT Strategy Plan and ensuring that the major HMRC IT platforms which support it have robust Roadmaps, and that funding/delivery vehicles are clearly defined and on course to deliver.

. Assurance of IT delivery to meet the defined IT Strategy and key IT roadmap milestones

The role of the Project Support Officer covers a diverse range of activities to support the delivery of the project’s objectives. The Project Support Officer enables the smooth running of the project by supporting the project manager through the operation of project management processes, and the co-ordination of business management actions and activities on their behalf

Job description

As a fairly new role the applicant must be comfortable in continuing to develop the processes and structures to realise the required outcomes and build the team’s way of working to support the vision of the overarching IT Strategy Plan.
You will be flexible and self-motivated, have a keen eye for detail and a strong focus on quality. You will take responsibility for tasks and deliver products to deadlines, removing blockers and providing support to other members of the team to meet shared outcomes.

You will also be credible, influential and an encouraging team-player, a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others.
This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities.

As a Project Support Officer within the team your key responsibilities will be to closely collaborate with key roles across the organisation to:

. Support development of the embryonic IT Strategy delivery plans, ensuring all programme dependencies are tracked where they significantly impact the HMRC IT Strategy.

. Manage the IT Strategy Plan associated risks and assumptions to ensure that they remain current and that each risk and assumption has a resolution path, which is tracked to completion.

. Support the Project Manager and stakeholders through the provision of plans, management of change, provision of MI and other material to enable executive level decision making related to the scope, ambition and direction of the IT Strategy.

. Support the development and maintenance of the individual IT Platform Delivery Plans which contribute to the IT Strategy Plan.

Responsibilities

Essential Criteria

You will have experience and evidence of:

. Monitoring and reporting – Manage project controls, reporting to the Project Manager about the project status. Develop project performance reports.

. Admin – Ensure organisational tasks are carried out efficiently.

. Resources – support identifying, developing and deploying resources.

. Manage workforce planning, providing information for effective decision making to the Project Manager.

. Stakeholder – Manage and engage with a wide range of internal and external stakeholders. Draft and sign-off correspondence.

. Risks and Issues – Monitor and report potential risk areas, working with stakeholders and escalating as appropriate.

Desirable Criteria

APM Project Management Qualification

PRINCE2 Practitioner

Behaviours

We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Communicating and Influencing
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet'  for further information or visit Thinking of joining the Civil Service

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
This vacancy is using Success Profiles, and will assess your Experience, Behaviours and Strengths.

As part of the application process you will be asked to complete a CV and a 750 word personal statement. Further details around what this will entail are listed on the application form.

As part of the application process you will be asked to provide:

. Your CV - this will cover you work experience, your skills and experience and your qualifications

. Your statement of suitability, of no more than 750 words. Your statement should illustrate your experience and suitability for the role, using evidence and examples that meet the behaviours and essential criteria.

The sift will assess your CV and statement of suitability.

The interview will be conducted by staff from HMRC.

During the interview we will be asking questions that let you demonstrate the Behaviours and experience highlighted above. There will be some questions to test your strengths based on Success Factors.

Feedback will only be provided if you attend an interview or assessment.

Sift and interview dates to be confirmed.

Want to know more about the roles? Please join our webinar on Monday 23rd at 1pm (30 minutes) To register your interest please email ctdobusinessmanagement@hmrc.gov.uk. Please use the vacancy title in your email heading.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: hmrcrecruitment.grs@cabinetoffice.gov.uk Use subject line to insert appropriate wording eg Please re-open my application - 207381 & vacancy closing date 3rd June 2022.

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please take into account the advertised office locations for this role when submitting an application and only select locations from the ‘location preferences’ section that you are able to travel to.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet th