Recruitment Consultant - Social Care

  • Job Reference: TT2270
  • Date Posted: 5 October 2021
  • Recruiter: Manpower UK
  • Location: Birmingham, West Midlands
  • Salary: On Application
  • Sector: HR
  • Job Type: Full Time Flex
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Brook Street Social Care - Recruitment Consultant

Are you looking for a rewarding career within Recruitment? Do you want to work for a Global Organisation with endless opportunities to progress your career? Brook Street Social Care have an exciting opportunity to join our successful team in BIRMINGHAM

At ManpowerGroup our ambition is to lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. We connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. Working for us means you'll be part of a family of brands, each uniquely positioned to address different talent challenges.

Our dedicated division Brook Street Social Care has been a trusted recruitment partner to the social care sector for more than 25 years. Specialising in adult care, education, housing, services to children and specialist social care recruitment, we know how to connect the right person to the right job, so everyone wins.

Purpose: Maximising new business and sustaining existing client relationships through the sales of permanent staff to clients whilst upholding the standards of excellence set by the company

Reporting to: Branch Manager

Location: Birmingham


New Business Development

  • To identify potential business opportunities with new clients, establish their requirements and value to the company
  • Develop and maintain business relationships with appropriate clients' contact through a structured approach, to include telesales, visits and other marketing activities
  • Maintain BS Social Care's general profile within local area and monitor competitor activity
  • Speculatively represent applicants in line with business guidelines

Maximising Existing Business

  • Maintain and develop relationships with existing clients through regular and structured contact to establish on-going business needs and maximise business potential
  • Conduct regular visits and quality assessments to include quality of service to all clients
  • Discover the extent and nature of competitor use and endeavour to place staff in these areas
  • Speculatively represent applicants in line with business guidelines
  • Maintain profitable margins through appropriate charge rates within business guidelines
  • Promote other services to clients that may be appropriate/used in the future

Applicant Management

  • Identify core applicants using appropriate attraction techniques
  • Develop and maintain an effective business relationship with all core applicants and care workers including but not restricted to registering and interviewing the applicant, establishing their requirements, identifying strength and key skills through appropriate computer assessments and cross-train if required
  • Ensure all applicants are vetted in line with all company policies and procedures
  • Minimise time spent with non-conforming applicants
  • Ensure that all applicants are fully briefed on the job and accurately interpret client's person specification
  • Identify suitable applicants through effective job matching
  • Provide face-to-face pre-interview advice to all applicants
  • Follow up all placements to ensure retention of fee
  • Develop and maintain good relationships with core applicants to ensure loyalty


  • Ensure compliance with company, client and legislative requirements including and where required, referencing
  • Act promptly to resolve complaints, escalating where required
  • Maintain an effective filing system, ensuring client and applicant details are accurate and well documented
  • Comply with Business Ethics and standards of excellence

Corporate Standards

  • Monitor customer service through the Quality Management Programme
  • Action effective controls in line with BS ISO 9002 standards
  • Promotion of Brook Street's professional image through the appearance and conduct of the branch staff
  • Uphold BS Social Care's brand profile at all times through the effective management of both clients and applicants
  • Ensure adherence to personal activity and revenue targets
  • Maintain required quality service levels to promote a professional image, for example answering the telephone and greeting applicants/visitors to the required standard
  • Monitor developments and trends in the local market including competitor activity
  • Maintain profitability through the company fee structure
  • Contribute to the maintenance of quality housekeeping

What are we looking for?

  • A confident communicator, with passion and enthusiasm who is looking for the opportunity to join an established and highly motivated team
  • Someone who can work on their own initiative and has a desire to drive the business forward
  • Ideally someone with a background in recruitment or sales, however candidates with a history of working in either the Care or Education sector are encouraged to apply

What's in it for you?

  • An excellent basic salary and commission structure
  • Excellent benefits package
  • Excellent culture (we operate in a high-performance culture where our consultants are trusted to work autonomously and with NO Micromanagement)
  • Work for a business that's been voted the World's most ethical business for 12 years running
  • A clear and structured career path with access to hundreds of career opportunities across ManpowerGroup each year
  • Be part of a team that drives you to be the best!
  • Access to award winning learning and development

If you are looking for a new challenge, enjoy speaking to people and can work in a busy environment where no two days are the same, please contact Jacqui Harris for more information

Our Commitment

At ManpowerGroup, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Disability Confident

ManpowerGroup are a Level 3 Disability Confident Leader, for our commitment to helping those with disabilities into employment. Level 3 Leader status is an external validation of our commitment to supporting those with disabilities to obtain and retain meaningful employment.

Mental Wellbeing

As an organisation, we want to meet the recommended core standards for a healthy workplace as set out for all employers in the government's Thriving at Work. We recognise creating cultural changes in an organisation is a complex task that requires a multi-tiered approach, which is why we have trained over 50 Mental Health First Aiders within our organisation to make a positive difference to our workforce.

Reasonable Adjustments

If you feel you require any reasonable adjustments in to apply for a vacancy at ManpowerGroup UK or its affiliated brands please email or speak directly to your Talent Acquisition Business Partner.