Senior Administrator

Job Description

Your new role

We currently have an opportunity for a Senior Administrator to join our team in Birmingham. Within this role, you will be operating a range of administrative processes, providing PA support to the Divisional Director and offering flexible business support to contribute to the delivery of business activities and objectives to time, quality and within budget.

What you’ll be leading on

  • Operate many administrative processes, ensuring that these are delivered accurately, on time and in line with defined procedures and standards.
  • Provide PA support, including diary management, meeting and travel bookings and other administrative processes which support the Divisional Director and Third Party Infrastructure Group.
  • Produce accurate and timely KPI reports for inclusion in higher level management reporting, to support effective management decision making. Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives.
  • Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary.
  • Enter and maintain information on systems and files to ensure that information is up to date, in the right place and easily accessible.
  • Manage smaller pieces of work to completion, either standalone or as part of larger projects, including the development of new team related process and procedures to support achievement of business objectives. Coach, guide and provide technical advice to junior team members, to support them in their work and in their professional development.

To be successful you’ll need 

  • Previous experience within an administrative/PA role
  • Excellent IT skills including MS Office and Excel
  • Strong stakeholder management
  • Excellent communication skills both written and verbal
  • Experience with data analysis is desirable

A bit about us

Our directorate plays a critical role in National Highways. We set the course for strategic roads, enabling the company to deliver economic and social benefits through meeting the needs of our customers and clients, as well as our regulatory obligations.

We are the focal point within National Highways responsible for providing the corporate strategic planning function for the organisation.

We deliver critical analytical support, provide strategic direction for our customer service imperative, partner with colleagues across the business to devise and deliver communications activities, and we shape, lead and drive the overall transformation of National Highways.

Want to know more?

To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference number #5382 

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times. 

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.