Senior Claims Handler
Do you have solid commercial insurance claims handling experience? Are you looking for a role offering some work from home flexibility?
We have an exciting opportunity for an experienced commercial insurance Senior Claims Handler to join our Claims Specialty Team based in either Hemel Hempstead or Birmingham. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI.
This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects.
Based in either Hemel Hempstead or Birmingham, means there are great transports links should you wish to travel by train, car, or bus.
- You will be managing claims from across different products, such as motor, property & liability, ensuring service standards are met and/or exceeded,
- You will keep an efficient diary system for all claims, ensuring claims are chased as required,
- You will develop and maintain a full understanding of Acturis,
- You will provide the broking department and clients with claims information and reports as required,
- You will ensure complexed claims are handled as per the group procedures,
- You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim,
- You will produce claims MI/claims reports when required,
- You will meet with clients and present claims information when required,
- You will undertake any other duties as requested by management on an ad-hoc basis,
- You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current,
- You will have robust motor, property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures,
- You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies,
- Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook,
- You will be cert CII, or working towards this or similar,
- You will be highly organised and have great time management,
- You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail,
- You will have excellent communication skills both verbally and written,
Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay, fantastic benefits and excellent career opportunities.
PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Your application will be treated in the strictest confidence.