• Job Reference: 60851
  • Date Posted: 8 September 2021
  • Recruiter: Morrisons plc
  • Location: Bradford, Yorkshire
  • Salary: On Application
  • Sector: Marketing and Communications
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

About The Role

The Morrisons Digital team are looking for a Senior Digital Product Owner responsible for leading the strategy and delivering digital products that optimise the customer experience and delight our customers.

As a digital expert and advocate, the role holder will be passionate about the customer, looking to educate and advise stakeholders on all aspects of the digital customer experience and product opportunities. 

The individual will ensure that delivery teams have the appropriate knowledge, guidance and capability to deliver products that drive customer value, celebrate the Morrisons brand and are inline with the Morrisons strategic pillar of being Naturally Digital.

You will join our team based at our head office in Bradford, West Yorkshire. Last year we launched our ‘4 day week’, the working pattern for this role is 4 days per week of 9 hours per day, based in our Bradford Head Office.There is also a requirement to work 1 in 4 Saturdays, or 13 per year (6 hours) in Head Office providing the opportunity to workshop ideas and collaborate outside of the day to day.

You'll be accountable for things like this as our Senior Digital Product Owner:

  • Providing clarity on the Customer Experience insights and voice of the customer through the key customer journeys, working closely with the CX/UX team to review the current and define future experiences
  •  Developing products from customer and competitor insights, ensuring the key features, specifications and requirements of the product are based on customer preferences and clear value propositions.
  • Leading the strategy of the MyMorrisons customer app, ensuring it engages our customers while meeting the commercial & strategic requirements of the business and customer loyalty
  • Leading the optimisation of digital shopper journeys, delivering products that introduce new scan & payment experiences into the retail customer journey.
  • Defining the commercial benefits of the customer digital product portfolio, managing the budgets of multi-disciplinary teams involved with the product delivery and optimisation
  • Maintaining the high-level roadmap for the implementation of Morrisons Customer Digital Products with specific backlogs for each product
  • Leading a Product team, building capability around Product ways of working to engage the business teams and align with technology delivery teams.
  • Designing, developing and implementing methods of engaging and measuring the quality and effectiveness of customer interaction. Adopting a ‘continuous improvement’ mindset: always looking for opportunities to improve the experience and performance of all journeys
  • To encourage the organisation to take digital experience actions which are aligned with the customer’s goals and needs. Use your digital expertise and experience to do what is right for the customer, not what is easy
About You

Skills and experience:

  • Proven Product Management experience, Ability to craft a product vision (short to long term) and convert that into a concrete strategy and roadmap
  •  Leading the design and delivery of customer facing digital products with clear value propositions and delivered with agile delivery methodologies
  • Demonstrable expertise in CX/UX, the ability to map customer journeys, collate customer insight, write user stories and provide clarity of the opportunities to optimise the experience and prioritise activity that drives customer value.
  • Proven experience of using data to drive your decision making, create plans and affect change: i.e. you know what things to measure and how to measure them
  • Passionate about digital and customer experience: aware of the latest digital trends and acts as an advocate for digital experiences.
  • Significant budget accountability and proven ability to manage budgets effectively, transparently and with commercial awareness
  • Excellent organisational skills: able to create plans, manage projects, working to deadlines and changing priorities   
  • Desirable knowledge across the full digital landscape, understanding content management, ecommerce, CRM, SEO, site optimisation techniques and multi variant testing,
  • Outstanding communication skills are essential, particularly being able to explain technical concepts to people without deep technical knowledge
  • Strong track record of creating and delivering strategies and plans
  • Resourceful and proactive, with strong, creative problem solving skills.
  • Credible influencing and stakeholder skills across all levels with experience working across matrix structures and proven experience of managing and developing teams
About The Company

Marketing is a fast-paced, high energy function that drives sales by putting the customer at the heart of everything we do. The marketing team are our brand champions, making sure we give customers what they want, at prices they like, and delivering an experience that's always unmistakably Morrisons. The team pioneers and delivers industry-leading work in a collaborative and friendly environment with a forward-thinking, people-focused culture. Work is always challenging, frequently fun, and the career prospects are exciting.

Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you plus two more for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.