Senior Quality & Performance Analyst

About the job.

National Highways have an exciting opportunity for a Senior Quality & Performance Analyst to lead on regional performance reporting, drive the implementation and embedment of performance measurement and management as an essential tool for effective contract management in line with the Delivery Plan.

You will drive the implementation and embedment of appropriate quality management practices within the region, including the use of available auditing arrangements in line with the Delivery Plan.

This role will be based from our Bedford office.

• To work collaboratively with regional and national Operations teams (e.g. National Portfolio & Performance team) to shape, define and implement performance reporting requirements, KPIs, and metrics that allow better understanding and visibility of the Region's performance against its targets.

• Manage the allocated work to deliver the audit programme (Contract Assurance Regime and Service Quality Reviews) for the region's contracts. Facilitate all external audits; carry out data and trend analysis on audit findings and nonconformities

• Act as the Implementation Owner for Quality Management of the region's contracts and use performance and trend analysis to identify improvements in quality performance, weighing pros and cons and including cost benefit analysis

• Manage the allocated elements of the regions quality and performance reporting and provide advice and recommendations on supplier performance measurement

• Contribute to the development and maintenance of Quality Management documentation and champion a culture of continuous improvement across the region by ensuring that performance feedback and lessons learned are captured, owned, tracked and monitored through to delivery.

About you.

• Thorough understanding of commercial contracts and quality and performance management

• Lead Auditor for ISO 9001 (desirable to also have any of the following: ISO14001, ISO 45001, ISO 27001, NHSS and BS 44001)

• Experience in quality and performance management, including detailed experience of maintaining challenging yet collaborative commercial relationships with the supply chain, and driving continual improvement and best practice

• Excellent Data and information management and reporting skills (inc. use of relevant tools/applications)

• Excellent understanding of Quality Management Systems, quality measurement requirements and methods

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.