Supporter Relations Team Assistant

  • Job Reference: 72641
  • Date Posted: 20 July 2021
  • Recruiter: Blood Cancer UK
  • Website: https://bloodcancer.org.uk/
  • Location: Edinburgh
  • Remote Working: Some remote working possible
  • Salary: £10,000
  • Bonus/Benefits: Happy to talk flexible working!
  • Sector: Administration, Charity and Not For Profit
  • Job Type: Part Time Flex
  • Duration: Permanent
  • Work Hours: Part Time

Job Description

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and supporting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. This role will take responsibility to help build lasting relationships through written and verbal communication with our supporters and ensure efficient administration of donations and maintaining accurate data on our CRM system.
 
The closing date for this exciting opportunity is: 9am on Monday 23rd August.

Key Responsibilities

Job description

MAIN RESPONSIBILITIES
Customer Service:
·       Deliver an outstanding supporter experience and develop relationships with our supporters in every interaction you have with them
·       Respond to all inbound enquiries, requests and donations received (by phone, email, in writing or in person) in a prompt, efficient and helpful manner and within the agreed timescales
·       Deliver outbound event stewardship calls for key sports events
·       Fulfilment of welcome packs, fundraising materials and thank you letters
·       Complaint handling
Administration:
·       Processing cheque, card and cash donations
·       Coding fundraising pages such as Just Giving
·       Recording and updating event registrations
·       Data entry and updating details in our CRM system
·       Coding income and making financial adjustments
General Responsibilities:
·       Ensure compliance at all times with legislation, such as Institute of Fundraising codes of practice, data protection and GDPR, Fundraising Regulator, Gift Aid and all other requirements of an ethical and professional fundraising charity
·       Take a proactive approach to personal development
·       Contribute to team meetings and workshops
·       Work collaboratively with other colleagues to continuously improve our processes and ways of working
 
THINGS WE ALL DO
•       Promote Blood Cancer UK’s vision, mission and core values 
•       We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to
•       Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work)
•       Be an effective ambassador for Blood Cancer UK at any activity you attend
•       Develop an in-depth understanding of our work 
•       Follow the principles of LEAN and continuous improvement 
•       All staff are expected to adhere to Blood Cancer UK’s policies and procedures
•       Do any other reasonable things your manager needs you to do

About Blood Cancer UK

WHY WORK AT BLOOD CANCER UK?

We're the 9th best charity in the UK to work for according to Best Companies 2021! 

We started because of Susan, we’ll get there because of you.
Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet. 
And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.

Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark. 

Details about our recruitment processes, and more details on our benefits and our agile working approach can be found on our website.

ABOUT US

We are Blood Cancer UK, and we want to change the world for all blood cancer patients. Every year we stop more people dying of blood cancer and our researchers are even working to stop people developing blood cancer in the first place.
 
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer and we’ve been working to do this since 1960. 
 
We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved.
 
We’re proud to say that UK blood cancer research leads the world, thanks to the money we’ve been able to invest because of our supporters and fundraising. But we still have so much more to do: blood cancer is the 5th most common cancer and sadly it is the 3rd biggest cancer killer in the UK claiming more lives than either breast or prostate cancer. 
 
We improve the lives of blood cancer patients with cancers such as leukaemia, lymphoma and myeloma because we believe everyone should be able to live their life to the full. We’ve been working to beat blood cancer for 60 years and we won’t stop until we do. Be a part of our story and help us change the world.

EQUALITY, DIVERSITY & INCLUSION
We are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area.
 
To this end we would welcome approaches from qualified individuals from underrepresented groups, including Black, Asian, and Ethnic minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

You can read some examples of how we can support you through the application and interview process here.