Tax Compliance Auditor

  • Job Reference: 154108
  • Date Posted: 13 October 2021
  • Recruiter: HM Revenue and Customs
  • Location: Bristol
  • Salary: £33,000 to £36,000
  • Sector: Accounting, Government, Audit
  • Job Type: Full Time Flex, Part Time Flex, Super Flex
  • Duration: Happy to talk flexible working
  • Work Hours: Full Time

Job Description

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

You will be joining us at an exciting time, as we move through an organisational re-design and into a regional structure, helping us better deliver an innovative Vision, a more flexible structure and a customer-centric approach to meet the new challenges of avoidance.

Job description

As a Tax Compliance Auditor you will employ critical thinking to analyse systems and processes in LB customers to identify potential risk areas and to highlight errors. You will require strong written communication skills to detail findings and recommendations in formal audit reports.

You will interview customer representatives from all levels of their organisation, both virtually and face-to-face, which will require good interpersonal skills and an ability to handle difficult conversations. With great organisational skills you will manage multiple cases, meet targets, prioritise and communicate appropriately, update internal systems to reflect progress and current status.

The opportunity offers excellent professional and personal development opportunities and are varied and fast paced. You will have responsibility for supporting both the HMRC audit process and our customers, this is a stimulating and highly rewarding role, requiring you to:

• Work flexibly and as part of a team, working with and maintaining good relationships with all colleagues and customers;
• Have determination to ensure completion of tasks and take responsibility for your own area of work and;
• Have good communication skills and commitment to ensure deadlines are met.

Examples of the responsibilities you will have in this role include:
• Systems & Processes – Be responsible for discussing and interpreting known and common risks with Tax Specialists, creating a programme of audit work in line with our Audit methodology to provide assurance over the accuracy of the process.

• Data Analysis – You will arrange for relevant data to be extracted from customer systems and analyse this within IDEA (data interrogation software used in audit.) You will present findings in a variety of methods from table summaries to charts and graphs as appropriate.

• Governance – You will consider how customers manage tax risks within their organisation, and how this may impact on accurate tax submissions.

Responsibilities

Essential Criteria
You are required to demonstrate experience of the following within your application:
• Analyse data and other information critically and make logical conclusions.
• The ability to communicate complex information to a wider audience.
• To work multiple cases concurrently and keep senior officials informed.
• IT Tools Microsoft O365 such as Outlook, Word, SharePoint and Excel.

Desirable Criteria
• An understanding of information systems and accounting software.
• A knowledge of Governance and Risk Management, Data Extraction, Manipulation and Analysis techniques.

Requirements and Qualifications
• Full training will be provided. As a new starter you will be placed on the audit learning routeway, which may take approximately two years to complete, depending on the individual and the opportunities available to you.

Additional Information
• Travel and overnight stays may be required across the UK.
• Completion of e-Learning relating to policies and procedures. Attendance at various technical workshops as and when deemed necessary. There may also be the option of undertaking qualifications subject to business need and after you have become established in the post.

Technical skills

We'll assess you against these technical skills during the selection process:

  • Experience of using video-conferencing and Office 365 tools such as Outlook, SharePoint and Teams
  • Proficiency in Excel and Word

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet'  for further information or visit Thinking of joining the Civil Service

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Strengths, Experience and Technical skills.
After submission of the first stage of your application you will be invited to complete a Numerical test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), to enable any potential technical issues to be resolved before the test is closed. There will be no extension to the deadline for completing the test.

The closing date for the tests is 23:55 on 26/10/2021. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. We will send you an invitation with full instructions on how to complete the tests.

Note:If unsuccessful following the online test, your application will not progress to the next stage.

PLEASE ENSURE THAT ANY TECHNICAL ISSUES WITH THE TEST ARE REPORTED IMMEDIATELY.

As part of the written application process you will need to provide:
• A copy of your CV detailing your job history, qualifications, and experience. (For Information Only)
• A Statement of Suitability (a maximum of 750 words), which will illustrate how you demonstrate the essential skills, knowledge and experience for this role. Using the STAR process will help achieve a structured document.

An initial sift of your Statement of Suitability will be conducted against the job description, key responsibilities and essential criteria.

Interview Process Details
The interview will be of a blended nature consisting of Experience, Technical and Strength-based questions which will require natural responses from you, please click on the link provided for more information Click here

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Technical Skills
• Overall proficiency of Microsoft Word and Excel.
• Experience of using video conferencing and Office 365 tools such as Outlook, SharePoint and Teams.

Please Note: The successful applicant for this role will need to be eligible for and willing to undergo Security Check clearance following appointment into the post.

Interviews will take place via video link. Sift and interview dates to be confirmed.

After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.

Equal Opportunities
At HMRC, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: hmrcrecruitment.grs@cabinetoffice.gov.uk Use subject line to insert appropriate wording eg Please re-open my application - 154108 & vacancy closing date 26/10/2021

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

You will be joining us at an exciting time, as we move through an organisational re-design and into a regional structure, helping us better deliver an innovative Vision, a more flexible structure and a customer-centric approach to meet the new challenges of avoidance.

Job description

As a Tax Compliance Auditor you will employ critical thinking to analyse systems and processes in LB customers to identify potential risk areas and to highlight errors. You will require strong written communication skills to detail findings and recommendations in formal audit reports.

You will interview customer representatives from all levels of their organisation, both virtually and face-to-face, which will require good interpersonal skills and an ability to handle difficult conversations. With great organisational skills you will manage multiple cases, meet targets, prioritise and communicate appropriately, update internal systems to reflect progress and current status.

The opportunity offers excellent professional and personal development opportunities and are varied and fast paced. You will have responsibility for supporting both the HMRC audit process and our customers, this is a stimulating and highly rewarding role, requiring you to:

• Work flexibly and as part of a team, working with and maintaining good relationships with all colleagues and customers;
• Have determination to ensure completion of tasks and take responsibility for your own area of work and;
• Have good communication skills and commitment to ensure deadlines are met.

Examples of the responsibilities you will have in this role include:
• Systems & Processes – Be responsible for discussing and interpreting known and common risks with Tax Specialists, creating a programme of audit work in line with our Audit methodology to provide assurance over the accuracy of the process.

• Data Analysis – You will arrange for relevant data to be extracted from customer systems and analyse this within IDEA (data interrogation software used in audit.) You will present findings in a variety of methods from table summaries to charts and graphs as appropriate.

• Governance – You will consider how customers manage tax risks within their organisation, and how this may impact on accurate tax submissions.

Responsibilities

Essential Criteria
You are required to demonstrate experience of the following within your application:
• Analyse data and other information critically and make logical conclusions.
• The ability to communicate complex information to a wider audience.
• To work multiple cases concurrently and keep senior officials informed.
• IT Tools Microsoft O365 such as Outlook, Word, SharePoint and Excel.

Desirable Criteria
• An understanding of information systems and accounting software.
• A knowledge of Governance and Risk Management, Data Extraction, Manipulation and Analysis techniques.

Requirements and Qualifications
• Full training will be provided. As a new starter you will be placed on the audit learning routeway, which may take approximately two years to complete, depending on the individual and the opportunities available to you.

Additional Information
• Travel and overnight stays may be required across the UK.
• Completion of e-Learning relating to policies and procedures. Attendance at various technical workshops as and when deemed necessary. There may also be the option of undertaking qualifications subject to business need and after you have become established in the post.

Technical skills

We'll assess you against these technical skills during the selection process:

  • Experience of using video-conferencing and Office 365 tools such as Outlook, SharePoint and Teams
  • Proficiency in Excel and Word

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet'  for further information or visit Thinking of joining the Civil Service

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Strengths, Experience and Technical skills.
After submission of the first stage of your application you will be invited to complete a Numerical test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), to enable any potential technical issues to be resolved before the test is closed. There will be no extension to the deadline for completing the test.

The closing date for the tests is 23:55 on 26/10/2021. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. We will send you an invitation with full instructions on how to complete the tests.

Note:If unsuccessful following the online test, your application will not progress to the next stage.

PLEASE ENSURE THAT ANY TECHNICAL ISSUES WITH THE TEST ARE REPORTED IMMEDIATELY.

As part of the written application process you will need to provide:
• A copy of your CV detailing your job history, qualifications, and experience. (For Information Only)
• A Statement of Suitability (a maximum of 750 words), which will illustrate how you demonstrate the essential skills, knowledge and experience for this role. Using the STAR process will help achieve a structured document.

An initial sift of your Statement of Suitability will be conducted against the job description, key responsibilities and essential criteria.

Interview Process Details
The interview will be of a blended nature consisting of Experience, Technical and Strength-based questions which will require natural responses from you, please click on the link provided for more information Click here

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Technical Skills
• Overall proficiency of Microsoft Word and Excel.
• Experience of using video conferencing and Office 365 tools such as Outlook, SharePoint and Teams.

Please Note: The successful applicant for this role will need to be eligible for and willing to undergo Security Check clearance following appointment into the post.

Interviews will take place via video link. Sift and interview dates to be confirmed.

After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.

Equal Opportunities
At HMRC, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: hmrcrecruitment.grs@cabinetoffice.gov.uk Use subject line to insert appropriate wording eg Please re-open my application - 154108 & vacancy closing date 26/10/2021

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.