Team Leader

  • Job Reference: 213861
  • Date Posted: 8 May 2024
  • Recruiter: hireful
  • Website:
  • Location: Great Malvern
  • Salary: On Application
  • Sector: Customer Service
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

The Role: Team Leader

  • We are on the lookout for a committed, self-motivated and conscientious individual to work within our Affinities team, alongside our Business Managers, to ensure the smooth running of all departments, as directed.
  • Attention to detail is key, together with understanding the importance of completing tasks within designated timescales as you will be expected to ensure workflows and service standards are compiled with at all times, while supporting staff supervision and training needs.
  • The ideal candidate will exhibit stop leadership skills while having the empathy required to handle difficult situations/conversations accordingly.

Duties and responsibilities:

  • Directs, administers, and controls the day-to-day operations and activities of team.
  • Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service.
  • Participates in the implementation of department and company initiatives and strategies.
  • Practices continuous improvement strategies, maintaining profitability and growth of area.
  • Directs and oversees the business of team through effective leadership and management of customer service, quality and responsible for the team meeting its key performance indicators.
  • Participates in the development of area strategic plans, goals, and objectives for the team and department by working in collaboration with the wider Balens and PIB teams.
  • Provides informal feedback on an ongoing basis and formal feedback in the performance evaluation process to identify and develop talent.
  • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
  • Seek out cross selling opportunities.
  • To prepare minutes of meeting as directed by the Business Managers.
  • To ensure work is carried out with accuracy, confidentiality and that deadlines are meet.
  • To act professionally at all times and ensure the insurance principles are followed.
  • Undertake internal and external training courses as necessary.

Experience, Skills & Attributes:

  • Experience within Balens’ products
  • Knowledge of Affinities & Commercial products
  • Previous management/supervisory experience
  • Understanding of FCA requirements
  • Strong leadership skills and ability to positively influence the team
  • The ability to work on own initiative/ability to work in a team
  • “Can do” attitude and role model for PIB behaviours/values
  • Proficient with Microsoft Office
  • Excellent Administration and Organisational skills
  • High standards of work and attention to detail
  • Excellent customer service skills
  • Show flexibility and be able to adapt to changing circumstances
  • Problem solver and ability to deal with conflict

Further information:

  • As well as a competitive salary we offer the following benefits -
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-213 861