• Job Reference: 215142
  • Date Posted: 28 June 2024
  • Recruiter: Hireful
  • Location: Croydon
  • Salary: On Application
  • Sector: Insurance & Superannuation
  • Job Type: Flexi Time
  • Work Hours: Full Time

Job Description

The Role:

We have an exciting opportunity for an experienced Underwriter to join our childcare specialist business, Morton Michel. This role would suit someone with commercial combined underwriting experience. Morton Michels technical team support the direct and wholesale teams  dealing with various underwriting referrals and enquiries from all aspects of the customer’s journey. The role also includes coaching and developing others as well as providing technical content for our Operational Trainer.

You will have a strong understanding of delegated authority schemes and disciplines. 
You will have excellent administration and communication skills with the ability to build effective relationships, at all levels, with brokers, insurers, and across the business.

You will work in a wider team responsible for the product and propositions and work closely with the other customer facing teams. 

  • You will be dealing with underwriting referrals for new business quotations, mid-term adjustment and renewals in line with agreed delegated underwriting authority guidelines, 
  • You will handle technical team queries by phone and emails within agreed authority limits,
  • You will conduct triage on system generated renewals and identify policies that require additional information prior to renewal terms being generated.
  • You will approach insurers with referrals on scenarios that are outside of our Delegated Authority in terms of pricing, coverage and policy conditions,
  • You will be required to be organised with your work allocation and prioritise where necessary whilst regularly reporting to the Product and Proposition Manager. 
  • You will adhere to compliance and regulatory procedures,
  • You will ensure that team KPI’s, service standards and targets are achieved and exceeded where possible.
  • You will be responsible for the oversight and reporting of Technical QA as well as other ad hoc reporting as required by the business. 
  • You will be actively involved in assisting with coaching and providing training content and promote a culture of excellent customer service, team performance and continuous improvement.
  • Proficient in Word and Excel
  • You will have a proven underwriting experience, and previous knowledge of delegated authority schemes. 
  • You will have experience of working within a regulated FCA environment (essential),
  • You will be able to understand and implement ‘best practice’ in customer service.
  • You will have good experience using bespoke systems preferably including Acturis, 
  • You will have a high level of accuracy and attention to detail, coupled with excellent time management,
  • You will be able to work under pressure, adapt and be flexible in approach,
  • You will have excellent communication skills which includes verbal, written, listening and negotiation, having the ability to communicate at all levels. 
Further information

 As well as a competitive salary we offer the following benefits -
  • Competitive holiday allowance with the annual option to buy additional days 
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes 
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. 
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-215 142