CLEANING MANAGER

Please note this role can be based from any location on the LNER route.

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. 

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER. 

Are you on board?

Are you passionate about delivering exceptional customer experiences? Do you thrive in environments where attention to detail is paramount? If so, you might be the perfect fit for our team at LNER.

As a Cleaning Manager, you will play a pivotal role in ensuring that our trains and stations meet and exceed the highest standards of presentation. Reporting directly to the Senior Presentation Manager, you will be responsible for monitoring and maintaining presentation standards, identifying areas for improvement, and implementing best practices to enhance the overall customer experience.

Key Responsibilities:

• Collaborate with internal and external stakeholders to manage presentation standards through an established audit regime, providing professional advice and guidance where necessary.
• Develop a deep understanding of contracts related to cleaning and presentation activities within LNER, and oversee day-to-day responsibilities related to these contracts.
• Produce management information reports to track performance and identify opportunities for improvement.
• Monitor activities across the LNER network, which may involve working nights, travel on and off our network, and overnight stays.
• Work closely with the Fleet Delivery team to ensure the safe, reliable, and cost-effective provision of clean train services to our customers.
• Champion a culture of excellence, consistency, and continuous improvement in customer service presentation standards across LNER.

Key Competencies:

• Passion for delivering exceptional customer experiences and inspiring others to achieve the highest standards.
• Strong communication and influencing skills, with the ability to collaborate effectively at all levels.
• Track record of driving continuous improvement and innovation in customer service environments.
• Highly professional, detail-oriented, and self-reliant.
• Proficient in IT packages, including Word, Outlook, Excel, and PowerPoint.

Qualifications and Experience:

• Experience in rolling stock presentation and performance, with a solid understanding of operational demands and supplier management desirable
• Proven ability to initiate and drive change for the benefit of stakeholders.
• Excellent communication skills and the ability to motivate others towards behavioural change.
• Self-starter with acute attention to detail and a methodical approach.

Join us at LNER and be part of a team dedicated to delivering exceptional experiences for our customers. If you're ready to make a difference and take on a rewarding challenge, apply now to become our Cleaning Manager North.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:        

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?        

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay! 

Start your journey here