Are you a proactive, enthusiastic person looking for the opportunity to join an experienced, professional team helping to make people's lives better? Working as part of a small friendly team you could be the front face of our organisation interacting with different people every day.
As our Customer Service Administrator you'll be doing one of the most important jobs in our company - looking after our customers. This involves building relationships, getting to know what they need, and most importantly, finding out how we can help them.
In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-delivery feedback, taking ownership of the order process and building relationships with regular customers. You'll ensure we deliver the very best service to our customers and that we continue to improve our offerings.
This would be a fantastic opportunity for individuals wanting to join a great team working within a "hands on" customer service environment, with the additional benefit of really making a difference to customers lives within the healthcare industry.
About us
BES Healthcare Ltd is a small privately owned business in Bristol. We are a professional, innovative organisation and our goal is to provide market-leading services in Assistive Technology and Infection Prevention to improve directly or indirectly the health of individuals across the UK. .
Our work environment includes:
- Growth opportunities within the role and across the business
- Casual work attire
- On-the-job training
- Flexible working hours
- Safe work environment
- International workforce
- Relaxed atmosphere with biscuits!
Our office is based in Ashton Gate (near Bedminster), applicants need to live within a commutable distance.
Role Specific Responsibilities and Duties
- Front facing role ensuring customer requests and orders are processed and concluded in a timely manner delivering great customer satisfaction
- Handling customer complaints and problems in a professional, timely, and courteous manner
- Carrying out daily activities in line with the Company's policies, procedures, and processes, updating appropriate records and performing appropriate transactions.
- Supporting our fabulous field-based sales team and support staff in their roles
Success in this role will be measured by our delighted customers!
Skills and Experience
- Interest or previous experience in a Customer Service role
- Interest in developing and utilising product knowledge, eager to understand our product range
- Exceptional communication skills both verbal and written enabling you to engage and build relationships with both internal and external customers
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you'll enjoy a varied work day in a busy operational environment.
- A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role
