Hours: 40 hours per week, working 5 days over 7 to include weekends on a rota basis
Contract: Permanent, Full Time
Location: Swinton Estate – Ripon, North Yorkshire
Salary: Up to £23,920 per annum. Plus, on top of your salary you can earn up to £400 service charge per quarter (based on eligibility)
Who we are:
Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award-winning Samuel’s Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts, and café, and last but by no means least the Swinton cookery school.
As part of our C.A.S.T.L.E commitments, environment, and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members.
The Role
- To handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests.
- To be fully conversant with the hotel’s cancellation policy and ensure that correct terms are issued to clients, that deposits are received, and efficient billing is carried out in accordance with company policy.
- To refer to the Revenue Manager before any enquiry is denied.
- To be fully confident the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients.
- To be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied
- To support with the co-ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked.
- To handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system.
- To make pro-active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out.
- To provide weekly delegate lists and function sheets for forthcoming cookery school courses.
- To update third party websites on a regular basis.
- To liaise with the Cookery School Head Chef to ensure all details and amendments are communicated
Candidates should:
- Previous experience in a similar hotel environment would be an advantage
- A cheerful and positive personality
- Outstanding attention to detail
- Good computer skills
- Excellent attention to detail
- Excellent time management and organisational skills
- A responsible and detail-oriented approach to tasks
- Ability to work alone or as part of a team
- Ability to work under pressure and to deadlines
- Good spoken and written English
Package description
- Quarterly service charge
- 30 days annual leave including bank holidays, increasing with service
- Summer party, Christmas Party, Long Service Awards
- Eligible team members will benefit from a NEST pension scheme
- Use of the Country Club & Spa*
- 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests*
- £75 room rate for yourself, friends & family*
- 15% discount for food & beverage or spa for family and friends*
- 15% off Swinton Estate voucher purchases*
- Refer a friend scheme up to £500.00 for a full-time member of staff
- Access to discounts, cinema tickets, days out and much more with Hospitality Rewards
- Complimentary meal when on duty
- Employee of the month awards
- Full Uniform
- Learning and Development opportunities to grow and progress through our business
*T’s & Cs apply
You may have experience in the following: Reservation Coordinator, Hotel Reservations Agent, Accommodation Booking Coordinator, Booking Officer, Guest Services Coordinator, Room Reservations Coordinator, Hospitality Reservations Specialist, etc.
REF-213 237